frequently asked questions

Check out the frequently asked questions section. If you do not see your questions, feel free to contact us and one of our knowledgeable associates will contact you.

Check back often as we add new FAQs

why is my thermostat screen black/blank?

This issue could be fixed by flipping on a flipped off breaker. Or simply replacing old batteries.

How often should I change my filters?

Less expensive filters: Every 30 days is best.

Midgrade filters: Every 60 – 90 days is best.

Some filters you change once a year.

If you have pets, we recommend changing filters more often.

if i have a heat pump is it supposed to ice over?

Yes

How often should I get my unit serviced?

Twice a year. We recommend Spring & Fall.

does lowering the temperature on my thermostat make the air blow colder?

No, it makes the unit blow longer which eventually makes the home cooler.

Rest assured only qualified technicians enter your home.